Policies
We take pride in what we love and create. Please read each section before contacting us. If we still didn’t answer your question please contact us and we will get back to you soon.
Refund Policy:
We love making our products and hope you do too. Unfortunately we do not allow any refunds and/or exchanges due to unforeseen circumstances from covid-19. All sale are FINAL! Contact us for any questions you may have on defected items.
Crochet Items:
NOT for infants or babies who put items in their mouths. The safety eyes could be a choking hazard. If you design to purchase for a baby or child who has this tendency, this is at your own risk and this item should not be left alone with the child without supervision. DinosauiaThings assumes NO responsibility.
Due to the time and materials returned are not accepted. If there’s an issue please message me and I will do my best to work with you to resolve! I check all items thoroughly before sending out and I take great pride in my crafting so shouldn’t be an issue, just in case! Thank you!
This is not a warehouse or a store and there are no crochet supplies or patterns here … just a place where crochet items are made with lots of love, some character, simplicity, and charm. All crochet items are individually hand crocheted … not machine made and they are not pre made or stored. I use high quality threads and yarns so you can be assured that you will be getting a high quality crochet product that will last for many years!
Payment options:
Debit or credit card:
Each payment selected by debit or credit card will be processed as a regular payment. Please keep in mind we are a small business and we will not tolerate any chargebacks or fake purchases. You WILL NOT be able to make any future purchases with us if there are any chargebacks or fake purchases.
Custom Order Payments:
After custom order is finalized, we will send an invoice via email from our shop payment process. From there you will be able to pay debit or credit. After payment you will be issued a recipe from invoice.
Afterpay:
Shop our website and Afterpay will split your purchase into 4 installments. Pay over 6 weeks. No external credit checks, no interest, no surprises, and no fees when you pay on time. Another easy and simple way to get your favorite items you want without breaking your pocket.
Custom Order Policy:
When you place a custom order with us, PLEASE keep in mind we are humans and would like to work on your order on weekdays. We are one person, NOT a factory. We enjoy spending time with our families and the holidays. When placing a custom order with us, fill out as much detail as you can. This gives us a better understanding on what you would like and if we can fulfill that request. WE ARE NOT MIND READERS! We will ONLY communicate via email, so please check junk folders if you do not see our messages just in case.
Once payment is received, and once we start on your order you CANNOT ask for a refund, nor we will NOT issue any refunds. Unless stated otherwise. If you have requested add-ons/extras there will be additional fees. All custom order payments will be sent an invoice via shop payment. Unless other forms of payment stated otherwise.
If you contact us for a custom order, we start off with the processing time to be between 14 days to 4 weeks. Additional time can be added depending on what you are looking/wanting. This gives us enough time to 1. process your payment, 2. get any/all our supplies together and 3. see what products we need to order in a timely matter (if needed).
With the processing time we DO NOT include shipping time. We have no control after it’s been shipped and out of our hands. We will send you shipping information on your order once it’s been shipped out.
Defective Items:
Any and all defective items that are created by us and NOT caused by shipping please contact us within 3 days from receiving date. We will need the customer’s full name, order number, and photo of the defective item. If we have deemed the item is defective or damaged caused by us, will be issued a return label and the product will be exchanged. If you have contacted us after the 3rd day, the item is not eligible for any exchange. Any and/or all defective products will need to be shipped back to receive the exchange. No cost for return or exchange shipment back for said item(s). If requesting for faster shipping after exchange have been put in motion, shipping fee will be paid by the customer and not by DinosauriaThings.
Shipping Policy:
Due to the high volume of shipping carriers being used there may be some delays on shipping.
Shipping costs varies on weight, volume, postal code, and shipping method. We try our best to get orders out within 24-48 hours after purchase. Please note that this does NOT include shipping time around the holidays or non-business days. All packages will be shipped in the order they are received. Please remember that once we ship an item, and we are no longer responsible for it. Therefore, if a package is lost or damaged after shipping there are no refunds, returns, or exchanges for lost items. ALL SALES ARE FINAL.
Orders are shipped Monday thru Friday. Orders placed on the weekends will be processed on the following Monday, excluding holidays, which will be shipped next business day.
If item(s) are lost or damaged, please put in a claim with USPS. Or go online ( https://www.usps.com/help/claims.htm ), Follow the instructions to file a claim. YOU MAY NEED: Copy of the recipe (via email), and tracking number.
Incorrect Shipping Info.:
We are not responsible for ANY packages delivered to the incorrect shipping address provided by the customer at the time the order was placed. Please contact us within 6-12 hours of purchase to correct the right shipping address. Please take the time and verify your shipping information before confirming your purchase. If a package is returned due to an incorrect shipping address provided by the customer, the customer will be responsible for the re-delivery cost.
Contact us.
If you have any questions, please do not hesitate to email us.
(Business/Purchase inquiry only.)